Scheduling a Service Call

Salmon Plumbing & Heating has built its' reputation on providing timely and quality service to our customers. A large part of our business is repairs. We don't have this work at the start of the day. Customers call in and we try our best to get them serviced on the same day.

We all have an experience where we've sat at home for an entire day waiting for a serviceman to arrive. We don't run our business this way. Scheduling in our business can be a bit of a juggling act, because we don't know for certain how long our men will be at each call.

The only service appointment we can make with certainty is the first one in the morning. After that, we give people a time range to expect our arrival. We do the best we can to meet our schedule. If we are running late, we'll call you with a new E.T.A.

We understand that customers have to work during the day. If you plan on coming home to meet our serviceman, we'll call you at your work and let you know he's on his way.

Everyday Londoners have a choice who they will call for their plumbing and heating needs. We want to make sure we do quality work and meet time commitments so customers will choose us again the next time the need arises.

We offer 24-hour emergency service outside of our regular office hours. We have our own staff answering the phones after hours. Emergency service is more expensive, so if possible we'll try to give you a short term solution on the phone so we can come when we are charging our standard rates. If it's an emergency, we have licensed servicemen ready to go out at any time.

Listen to our answers to many common plumbing questions.

Back-Up Sump Pumps

Many Londoner’s rely on a sump pump to keep their basement dry, particularly in the Spring. Rainy weather and quickly melting snow can result in your sump pump running regularly.

A sump pump failure can lead to a flooded basement and lots of costly damage. Sump pumps are mechanical devices and eventually will fail. Your sump pump will also not work through a power failure, which often happens in stormy weather.

We recommend that you have a battery back-up sump pump that will kick in should your pump fail or during power outages. Battery back-up pumps are plugged in like your main sump pump. They use a trickle charger to keep the battery fully charged.

Battery back-up sumps pumps are also equipped with an alarm. It’s important for you to know that your back-up pump is running, so you have time to attend to your main pump.

Myers 12V Battery Standby Sump Pump

Care of Battery Back-up Pumps

It’s important that your test run your back-up pump 3 or 4 times every year, cycling the pump 8 to 10 times. Batteries last longer if they are fully discharged and then charged up again. If you don’t do this, the battery will only last for a couple of years and may not be functional when you need it.

Batteries normally last 5 to 7 years. We would recommend that you change the battery every 5 years.

Cost of Installation

A battery back-up pump is often less than the deductible on your home insurance policy. If it is only needed once, it will pay for itself.

New Homeowners

We often talk with new homeowners that may not be sure if they even have a sump pump or how it works. Give us a call, we will service your pump and give you instructions on using and caring for your sump pump. For the cost of a service call you’ll get piece of mind and information that every homeowner needs.

Learn more about sump pumps.

Water Heater Life

Even with regular care, tank water heaters tend to require replacement at 12-15 years of age. Look for the date of manufacture on the tank. It will usually be on a sticker with other information about the tank. If you cannot find a date, normally with the manufacturer’s name and a serial number, Salmon Plumbing can help you determine the tank’s age.

Water heater life is highly dependent on usage. Every time the tank heats up, there is expansion and contraction that will eventually cause the tank to fail. A family of five can expect to replace their water heater sooner than a single person household.

Water quality, care, unit design and even the location in your home can impact the life of the unit.

There are many indicators that signal it is time for a replacement.

1. Your hot water temperature is erratic. Hot water runs out quicker than normal.
2. Signs of leaking around the base of the tank, indicative of internal cracking or corrosion.
3. Banging, rumbling sounds. Calcium build up forms on the bottom of the tank over time, creating a hard crust that creates noise during use.
4. Coloured hot water, emerging from any faucet. If this occurs only when you run hot water, it confirms the rust is inside the tank. Once corrosion begins inside the tank there is no stopping it.
5. Your water is not as hot as it used to be. Sediment buildup reducing the effectiveness of heating coils or burners.
6. Actual age of the unit. If the unit is over 12 years old, it is time to consider replacing it. You want to do this before you have a catastrophic fail.
7. Unable to drain water from the tank via the drain valve. Sediment builds up over time inside the tank. If you are unable to drain the tank it indicates that the sediment has built up enough to plug the drain.

Since the corrosion starts from the inside, out of sight, a complete failure can occur without warning. If the unit is in a finished basement this can lead to substantial property damage. Installing a catchment tray under the tank can provide a warning of imminent leaks and may help to minimize the damage. Catchment trays are of limited value if they cannot be plumbed directly to a floor drain.

Older Electric Water Heater with Catchment Tray

Replacing your water heater provides several benefits.

You can choose to increase or decrease your tank capacity depending on the changing needs of your family. A new tank will usually run more efficiently. If you need unlimited hot water without delays, you may want to even consider a tankless water heater.

If your water heater is rented, you may want to think about buying. Owning your own water heater will save you money over time versus renting the unit. Salmon Plumbing will install your new gas or electric water heater and dispose of your old unit. We have the experts to select the correct sized tank to meet your family’s needs.

Low Flush and Dual Flush Toilets

Low flush toilets are designed to reduce water consumption in your home. Toilets that are older than 20 years typically use 13 liters or more of water to flush.

The first generation of low flush toilets reduced that usage down to 6 liters per flush. Some low flush toilets only require 4.8 liters per flush. They were designed to meet tough standards in California to reduce water consumption.

If you are replacing an older toilet, you’d be reducing water consumption by 12,000+ liters per year! (That’s only 5 flushes per day.)

Manufacturers have also developed dual flush toilets. When you are getting rid of solids, the toilet will use about 6 liters per flush, otherwise it uses 3.8 liters per flush. Dual flush toilets will reduce your water usage even further than a single flush model.

Low Flush Toilet

Not all low flush toilets work well. There are a number of toilet manufacturers and each one makes numerous models. We’ve had several customers that have purchased a low flush toilet at a retail store. They got it home and found out it didn’t work that well. They go on to assume that all low flush toilets are no good.

At Salmon Plumbing, we’ve tested several models and have selected several that work well at a reasonable price. They also have the features people like.
We provide full service delivery and installation and we’ll get rid of your old toilet for you as well. If you have a problem with your new toilet, we guarantee our installation on top of the manufacturer’s warranty!

Salmon Plumbing's toilet warranty is in your home. If you purchase a toilet through a retailer you may need to return it to them for refund or replacement. This is inconvenient and costly if you are not able to remove and install the toilet yourself.

To see our selection of toilets, click here.

For answers to other common plumbing questions, click here.

Mild Weather and Melting Snow

The cold snap is over and now we are in for a mild spell. That's going to create some problems as well. All the snow we have will be melting quickly. Here are a few tips of what to watch for:

• Make sure the discharge line from your sump pump is clear (not frozen) and the water is running away from the house.
• Make sure that water is not sitting next to your foundation, blocked from draining away by piles of ice and snow.
• Make sure your sump pump is operating. A battery backup sump pump is a great idea to protect your basement. If you have one, this is a good time to let it run and allow the battery to run down and recharge. If you don't have one, click here to read why they are a good idea.

Sump Pump

If you don’t know what we are talking about, not sure whether or not you have a sump pump, or just not handy, call us to come out and show you what you need to check. The cost of a service call is good insurance. It’s far cheaper than dealing with a flooded basement.

Frozen Pipes

While winters in London, Ontario are generally mild, we do endure nasty cold snaps. When temperatures get down to -15°C frozen pipes become a problem in many homes.

Based on decades of winter experience, Salmon Plumbing & Heating have a list of suggestions for home owners to prevent frozen pipes, which can split causing considerable damage to your home.

When the temperature dips below -10°C:

1. Do not turn the heat down. Now is not the time to conserve energy.
2. Expose your pipes to air. Often pipes that run through crawl spaces or are tucked inside of basement vanities. These areas tend to be much cooler than the rest of your home. Open these areas up to the warmth so that the water does not freeze in the lines. Also, be aware of any holes in the wall that allow frigid winter air to enter. We've seen frozen lines 10 feet inside of a house because of a small hole in a basement wall.
3. Know how to shut off your water. If there is water showing up in the wrong place you need to know where the shutoff valve is and how to shut the water off quickly to limit the damage. Learn about shutoffs at by clicking here.
4. Do Not ignore water that is not running properly. If a tap goes from running like a charm to trickling or nothing it probably means the line is frozen somewhere. If you react quickly you may be able to prevent the line from bursting. Get warm air on the pipes as soon as you can.
5. Pipes that run along exterior walls are extremely vulnerable. Good plumbing practice is to run lines near the centre of the house. Unfortunately, re-modelled homes often have lines running through exterior walls, which creates a potential problem.
6. Shut off and drain your supply lines for your outdoor taps in the fall. These are a common source of problems when the temperature drops.
7. Plastic Plumbing. Many newer and renovated homes have plastic rather than copper lines. When plastic freezes it is much less likely to burst. Unfortunately, if the plastic line does freeze you cannot apply electricity to thaw the line (as you can with copper) and you may have to pry off wall panels or ceiling tiles to get to the source of the problem.
8. Shut off your water when you are on vacation and have somebody check your home every few days.

DIY Plumbing, Mistakes Can Be Costly

The big box stores are offering a wide range of plumbing products. The home handyman will find plumbing products being marketed directly to the DIY customer. Plumbers are highly skilled professionals and not everything we do is as easy as it may look. We often get called out to fix do-it-yourself (DIY) projects that have gone wrong.

Plumbing can be divided into two broad categories. Supply side deals with pipes that are under pressure, delivering water to your faucets and appliances. Drainage side deals with getting rid of waste water.

Supply side plumbing is very critical to get right. The City of London has excellent water pressure and a small leak in a supply side pipe can cause a lot of expensive damage. Drainage problems can be costly as well. Common DIY problems include improper venting and incorrect grade. This can lead to slow running or blocked drains.

The plumbing in your home is often hidden behind drywall or other finished surfaces. Quite often, a big part of the repair cost is restoring the finished surface.

DIY Plumbing Products

The DIY plumbing products being offered are designed for the homeowner that probably will not own the torches, cutting tools, etc. that a professional will carry. Manufacturers have created compression fittings and push-on fittings. If you don’t strictly adhere to the instructions, connections can pop apart days or weeks down the road. You can end up with a slow leak, some spray or a full blown gusher. Plumbing is often hidden in walls or cabinets. You usually don’t find out about leaks until it is too late. It’s critical to do it right the first time.

Home owners working with products like copper or pex pipes, really need to know what they are doing. Soldering copper pipe is a skill that professionals are trained to do properly. Improper soldering may look like it’s working, but can start leaking days later. Plastic pipes look similar but are not all the same, there are a wide variety of glues and fittings that vary from one manufacturer to the other.

At Salmon Plumbing, we use copper pipe almost exclusively for supply side plumbing. When we install a toilet or faucet, we’ll also install shut-off valves. If there ever is a problem with the toilet or faucet, you can simply use the shut-off valve to isolate the problem. Otherwise, you would have to shut down the water for the entire house.

Shut-Off Valve

Plumbing is an area where mistakes can be very costly. A leaking water pipe can damage walls, floors and furniture very quickly. For the majority of homeowners, plumbing is a job best left to a professional.

Listen to our answers to many common plumbing questions.